FOREWORD


Simon Scarborough, General Manager of London's Flemings Mayfair Hotel - who has earned the Luxe Worldwide Hotel's "General Manager of the Year" accolade says, "The surroundings may be luxurious, but it is HOW you make the guest feel when they arrive that really matters and what sets the standard. In fact, our staff has been trained to say 'yes' to any guest request even before they know what it is!" That exactly is what the Concept Hospitality Hotels too promise our guests since we understand that the extra mile earned through cutting edge service is the only assurance for survival in a world of cut throat competition all around.
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